Common questions

We’ve gathered all the most common questions and answers in one place. Can’t find what you’re looking for? Contact us for further assistance and information.

Order and Delivery

Can I order a sample?

Of course! It's very simple. Go to the wallpaper you want to order a sample of and click the "Order Sample" button. The sample will be sent to your home within a few days, printed on the same paper as the wallpaper. Each sample measures 50x50 cm per pattern. Read more about handling samples here.

What is the expected delivery time

The delivery time is between 5-10 business days.

How do I track my order?

When your order leaves our factory, you will receive a notification via SMS from the carrier with a tracking number.

What is the shipping cost?

The shipping cost is displayed directly in the cart for the selected product.

Is wallpaper paste included?

All our orders include wallpaper paste.

My delivery was damaged – what should I do?

No worries! Contact us, and we'll assist you with a replacement shipment as soon as possible.

Returns and Complaints

How do I return my order?

You have the right to cancel your purchase within 14 days, provided the packaging is unopened. For returns initiated within 14 days of receiving your order, the full amount will be refunded, minus the return shipping fee. Please note that we do not accept returns of wallpaper samples. The return shipping cost is 99 SEK, which will be deducted from your refund once the return has been processed.

Contact us to start your return. Make sure you have the order number ready.

How do I file a complaint about my order?

Complaints must be made within a reasonable time, and it is the buyer’s responsibility to demonstrate that the fault lies with the product. For more information, please refer to our General Terms and Conditions.

To file a complaint, contact us with your order number, along with photo documentation and a description of the issue. We typically respond within one business day with a plan for how to proceed. We always recommend inspecting the product for any defects or shipping damage before installation.

Wallpaper, production and materials

Where are the wallpapers made?

All our wallpapers are manufactured in our own factory, locally in the heart of Linköping, Sweden.

Are your wallpapers environmentally certified?

The product is free from PVC, plasticizers, and solvents, and contains no added heavy metal compounds or formaldehyde.

From an ecological standpoint, LUVWADE180N is highly environmentally friendly and PVC-free. The wallpaper meets fire protection class C according to EN 13501 and is suitable for indoor use.

What is non-woven paper?

Non-woven paper is made from wood pulp with added polyester fibers, making the wallpaper strips durable, dimensionally stable, and easy to hang.

What does EasyUp mean?

EasyUp means the wallpapers are easy to apply because you apply the paste directly to the wall instead of the wallpaper. This results in neat seams, as the strips are mounted edge to edge without overlapping. Additionally, EasyUp wallpapers have high enough opacity to be applied over an existing wallpaper without the old pattern or color showing through.

How does the sample compare to the real product?

Our wallpaper samples are printed on the exact same paper as your final wallpaper, giving you a 100% accurate representation of our designs.

What fire rating does the wallpaper have?

Our wallpapers meet fire protection class C according to EN 13501 and are suitable for indoor use.

Wallpapering and guides

What paste should I use?

All our wallpapers should be applied using a paste specifically designed for non-woven paper.

What tools do I need to put up wallpaper?

Read more in our guide to find out which tools you'll need for installation.