Terms of Purchase
General Terms and Conditions
The following general terms and conditions apply to all Linlava-linked sites and channels.
General Terms
These general terms and conditions govern sales from Linlava AB (“Linlava”) with organization number 559459-0688 (VAT SE559459068801) to the customer (“Customer”).
Linlava does not enter into agreements with minors (under 18 years). Below are additional purchase and delivery terms applied by Linlava:
Prices
Prices are always stated inclusive of VAT. We reserve the right to correct any typographical errors, inaccuracies, or obvious pricing errors caused by system issues or incidents beyond our control. Any suspected fraudulent orders or activities will be reported to the police.
Payments
Linlava currently offers payment via Stripe. You can select available payment options for your market during checkout.
Deliveries & Shipping Responsibility
We deliver your order at the shipping cost stated at checkout before payment. Orders shipped via DHL include a tracking number, provided in your shipping confirmation email, allowing you to track your order. Orders are delivered directly to the specified address unless otherwise agreed.
We reserve the right to correct any factual errors and to limit sales due to stock availability. Once your order has been shipped from our warehouse, you will receive an email notification.
In some cases, it may be impossible to complete a delivery, such as when Linlava’s supplier cannot fulfill their obligations to Linlava. Therefore, Linlava reserves the right to disclaim all claims for compensation regarding delivery delays.
- Damage During Transport: Linlava takes responsibility for goods damaged during delivery to you. If there is visible damage to the packaging or the product, this must be noted on the freight document before signing. It is essential to photograph damaged goods upon receipt and report the damage immediately to our customer service.
- Lost Goods: Linlava also takes responsibility for goods lost during delivery from our warehouse to you. If you have not received your package within a reasonable time, contact customer service for assistance.
Uncollected/Undelivered Packages
If a shipment is uncollected or undelivered, the Customer will always be charged for both the shipping and return shipping costs according to the current price list based on the order's size and weight.
Right of Withdrawal
As a consumer, you have a minimum right of withdrawal of 14 days from when you receive your goods, according to the Swedish Distance Contracts Act (DAL), unless otherwise agreed.
The right of withdrawal does not apply to goods made to your specifications. These items are marked “Custom Product” on our website and are exempt from the right of withdrawal.
Returns
Returns must always be made in the original, unopened packaging. A return shipping label provided by Linlava must be used for all returns. Contact customer service for assistance. The Customer is always responsible for return shipping costs based on the current price list and the order's size and weight.
For business customers, the Swedish Sale of Goods Act applies. If a return is allowed under this law, a 15% return fee may apply.
Complaints
If you wish to make a complaint about a product, you must first contact customer service and provide your order number. You will receive a return shipping label. If possible, include a photo of the product to expedite processing. Under Swedish law, you can make a complaint about a product up to 3 years after purchase unless otherwise specified by the supplier.
Complaints cover production defects and do not include normal wear and tear or aging of the product. Complaints must be made as soon as the defect is discovered. No return shipping fee is charged for complaints.
Force Majeure
We are exempt from fulfilling obligations under this agreement due to changes in legislation, government actions, labor market conflicts, fire, floods, war, terrorism, sabotage, major accidents, or similar events.
Cookies, Privacy & Security
All traffic to and from our services is encrypted. Your personal information is handled strictly according to our privacy policy.